JustFab.com Review

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How it works

First you take a fashion personality quizz that helps JustFab offer you shoes according to your taste every month in your personalized boutique. You can then chose one of the two subscription options: pay as you go or VIP.

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Personally, I find the VIP program more interesting: the shoes are all priced at 39.95$ USD and you have no obligation to buy every month. If you don’t find anything you like in your boutique or in their complete selection of thousands of shoes, you can simply skip the month and your won’t be charged. It’s very important that you skip your month, otherwise, you are charged and received a store credit. To avoid that, I set a monthly alarm on my iPhone hehe. If you’re scared that you will forget to skip every other month, you can still opt for the pay as you go option.

SHOES – ADA

The shoes are FABULOUS and very comfortable. I chose a size 9, although I usually wear size 9 1/2 as they don’t offer half size after size 9. The colour was exactly as pictured and the velvety material was very nice. The shoe was tad small on me, and altought they are made out of synthetic material, I was able to stretch them enough so that they fit perfectly on my feet. The shoes are very comfortable and I wore them for the first time on a night out with friends. The heel is very sturdy and although the heels are towering (5 1/2 inches!!!! ) I didn’t feel that I was about to fall over. The design and colour of the shoe work for both dressy and casual outfits. Finally, the peep toe is suitable for girls with long toes / greek feet, it doesn’t make your toes look too long at all.

Why I might not order again

Shipping to Canada is absolutely ridiculous. Although the website claims free shipping is included, there is actually a 9$ surcharge for shipping to Canada. What irritated me was that you receive a tracking number… that does not work. So I contacted customer service and I was informed that tracking options are not always available for parcels to Canada, it’s a 50 – 50 thing. From a customer point of view, you should not surcharge for a service that’s only works for 50% of your customer. So until they can arrange more stable shipping options for Canadian customers, I will seriously reconsider buying from there as it’s simply not convenient to try to guess from their 4 to 10 business days shipping window on what day my parcel might arrive. I was lucky that someone was home since they ended up arriving while I was in Connecticut…

Final review

Shoe selection: (5 / 5)
Quality: ( 5 / 5 )
Pricing: ( 4 / 5 )
Shipping ( 2 / 5)
Customer Service: ( 3 / 5) – email replies are copy paste from website, and they deleted my comment from their FB page wtf

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  • Nikki

    Have you had a chance to try them out since they started their Canadian site? They now ship from Canada so the shipping fees (and speeds) are much better. I hated before how it was too expensive to return or exchange something that didn’t fit, but now their returns/exchanges are free even for Canadians.

    BTW, (and a shameless plug!) I started a Justfab reviews fan site and plan to add a section to it soon where I talk about how to save even more money with JustFab. If you have any tips I’d love to hear!

  • Julie Doan

    Did you have you have to pay taxes and customs fees?

  • Zilly

    Did you have to pay a customs tax/duty on your shoes like I did?

  • Agreed! Luckily, JustFab has seen my review and contacted me to say that they are looking for ways to improve their shipping 🙂

  • sukipooki

    It’s a shame that the shipping to Canada is so poor!

  • haha yes!

  • Juliaemery

    So… we can share shoes… 🙂